Shipping policy

Thank you for choosing Pleatsart. We are committed to providing a reliable and transparent shipping experience for customers across the United States.

Order Processing

Processing Time: 2–3 days (Monday–Friday)
Order Cut-Off Time: 2:00 PM (EST)

Orders placed after 2:00 PM (EST), on weekends, or on holidays will be processed on the next day.

Shipping & Delivery

Handling Time: 2–3 days（Excluding weekends）
Estimated Delivery Time: 10–15 days

Shipping Costs

Free Standard Shipping on all orders.
No minimum purchase required.

All prices include applicable duties and fees. No additional customs charges or hidden costs will be charged at delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Delivery Restrictions

We ship to residential and business addresses within the United States.

We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

Order Changes & Cancellations

If you need to cancel or update your order, please contact us as soon as possible at hello@pleatsart.com.

Once an order has been processed or shipped, changes and cancellations may not be possible.

Shipping Issues

If your package is lost, delayed, or arrives damaged, please contact us immediately with your order number and photos of the issue if applicable.

Delivery Delays

Shipping delays may occasionally occur due to weather conditions, holidays, carrier delays, or high seasonal demand such as Black Friday and Christmas.

Most orders are typically delivered within 15 days. If you have not received your order within 25 days, please contact us at hello@pleatsart.com for assistance.

We appreciate your patience and understanding.